Sybella long Multi shape rose necklace

It's important to understand how to take care of your new jewellery, as some pieces may need more love and care than others. 

Here are a few useful tips!

• Handle with care: It is recommended to avoid wearing jewellery during strenuous activities, swimming, showering, or while sleeping. Handling your jewellery with care is important to prevent any unnecessary wear and tear. 
• Avoid exposure and harsh chemicals: To prevent damage to your jewellery, it is important to project it from harsh chemicals like chlorine, soap, shampoo/conditioners, perfumes, moisturises, and others that can cause discoloration. Additionally, storing your jewellery away from direct sunlight is recommended to prevent any potential discoloration. 
• Excessive wear: some of our items are suitable for everyday wear while other pieces are meant for occasional wear.*
• Store properly: store your jewellery in a dry and cool place, away from direct sunlight and humidity. Use separate compartments or jewellery pouches to prevent scratching or tangling. 
• Cleaning: It is recommended to utilise a silver cloth when polishing your jewellery. Cleaning methods for metals and stones vary and are not universal.*

* Visit our Jewellery care page for the appropriate types of wear and cleaning methods for each metal. 

Orders will be processed within 1-2 business days, and delivery times may vary based on your location and purchase (Von Treskow orders have a different estimated delivery time frame). 

We provide tracking for all orders, allowing you to stay informed on  your order status and expected delivery date.

NATIONAL DELIVERY COST

• FREE - shipping for all orders over $120 
• $13  -  shipping for all orders over $120   

ESTIMATED NATIONAL DELIVERY

ALL ORDERS  (Except Von Treskow)

• VIC/NSW/QLD Estimated Delivery: 5-7  business days
• NT/WA/SA/TAS Estimated Delivery: 7-10 business days

VON TRESKOW ORDERS

• VIC/NSW/QLD Estimated Delivery:  7-10  business days
• NT/WA/SA/TAS Estimated Delivery: 10-12 business days

INTERNATIONAL DELIVERY COST

• International Delivery:  $35 AUD. 
• Note: All custom taxes and duties are payable by the receiver.

ESTIMATED INTERNATIONAL DELIVERY

• Estimated International deliveries: 7-21 days.

Visit our Shipping page for further information

Duo will be happy to provide you with an exchange or credit voucher when goods:

• Are in new condition, unused and in their original packaging.
• Are returned within 10 business days of receiving your order. 

Duo will be happy to provide you with a refund when goods:

• Are faulty (upon purchase).
• Have been inaccurately described. 
• Are different to the product that was ordered.

Visit our Returns & Exchanges page for further EXCLUSIONS and CONDITIONS.