Return request must be made within 7 working days of receipt of your order
Duo will be happy to provide you with an exchange when goods:
Email Sales@duo.com.au to obtain a (RN) return/exchange number.
Once your return/exchange has been approved, you will receive a RN number.
Duo will be happy to provide you with a refund when goods:
PLEASE RETAIN YOUR ORIGINAL INVOICE AS PROOF OF PURCHASE.
Email email@example.com to obtain a (RN) return/refund number.
Once your return/refund has been approved, you will receive a RN number.
Once your refund approved, a credit will automatically be applied to your credit card or original method of payment, within few days.
Duo cannot offer an exchange for sales item.
Duo do not give refund if you simply change your mind or make the wrong decision.
Duo do not give refund for allergic reaction.
Duo do not give refund on Gift Voucher.
Duo cannot offer a refund for missing incoming delivery.
Duo cannot accept returns online through our retail stores and likewise an item cannot be returned online after being purchased at one of our retail stores.
Return shipping must be prepaid and we recommend a track able shipping method to ensure safe and documented delivery.
Duo take no responsibility for missing incoming deliveries.
Return shipping charges are not refundable.
To return your product, you should mail your product to:
12 Cross Street