Sybella square black necklace

It's important to understand how to take care of your new jewellery, as some pieces may need more love and care than others. 

Here are a few useful tips!

• Handle with care: It is recommended to avoid wearing jewellery during strenuous activities, swimming, showering, or while sleeping. Handling your jewellery with care is important to prevent any unnecessary wear and tear. 
• Avoid exposure and harsh chemicals: To prevent damage to your jewellery, it is important to project it from harsh chemicals like chlorine, soap, shampoo/conditioners, perfumes, moisturises, and others that can cause discoloration. Additionally, storing your jewellery away from direct sunlight is recommended to prevent any potential discoloration. 
• Excessive wear: some of our items are suitable for everyday wear while other pieces are meant for occasional wear.*
• Store properly: store your jewellery in a dry and cool place, away from direct sunlight and humidity. Use separate compartments or jewellery pouches to prevent scratching or tangling. 
• Cleaning: It is recommended to utilise a silver cloth when polishing your jewellery. Cleaning methods for metals and stones vary and are not universal.*

* Visit our Jewellery care page for the appropriate types of wear and cleaning methods for each metal. 

Orders will be processed within 1-2 business days, and delivery times may vary based on your location and purchase (Von Treskow orders have a different estimated delivery time frame). 

We provide tracking for all orders, allowing you to stay informed on  your order status and expected delivery date.

NATIONAL DELIVERY COST

• FREE - shipping for all orders over $120 
• $13  -  shipping for all orders over $120   

ESTIMATED NATIONAL DELIVERY

ALL ORDERS  (Except Von Treskow)

• VIC/NSW/QLD Estimated Delivery: 5-7  business days
• NT/WA/SA/TAS Estimated Delivery: 7-10 business days

VON TRESKOW ORDERS

• VIC/NSW/QLD Estimated Delivery:  7-10  business days
• NT/WA/SA/TAS Estimated Delivery: 10-12 business days

INTERNATIONAL DELIVERY COST

• International Delivery:  $35 AUD. 
• Note: All custom taxes and duties are payable by the receiver.

ESTIMATED INTERNATIONAL DELIVERY

• Estimated International deliveries: 7-21 days.

Visit our Shipping page for further information

Duo will be happy to provide you with an exchange or credit voucher when goods:

• Are in new condition, unused and in their original packaging.
• Are returned within 10 business days of receiving your order. 

Duo will be happy to provide you with a refund when goods:

• Are faulty (upon purchase).
• Have been inaccurately described. 
• Are different to the product that was ordered.

Visit our Returns & Exchanges page for further EXCLUSIONS and CONDITIONS.